Mt Hood Vacation Rentals Frequently Asked Questions
Many frequently asked questions are answered below.
What are your cleaning procedures?
All of our properties are thoroughly cleaned, sanitized and disinfected between each stay following CDC guidelines. We take care to sanitize and disinfect surfaces and frequently touched items like remote controls and doorknobs, counter tops and bathroom fixtures using using an EPA-registered sanitizer / virucide product. Our sheets, towels and linens are laundered in our commercial laundry facility using a hydrogen peroxide sanitizer, detergent and bleach. Our property care team members wear face masks, use medical-grade gloves and follow strict guidelines for cleaning protocols. We use chlorine to sanitize all of our hot tubs. Our attention to detail has only increased with the introduction of COVID-19. We have implemented “no-contact” check-in and check-out procedures to ensure your safety. We are available by phone and email should you need assistance or have questions.
What if I need to cancel or change my reservation?
- Changes: Once your payment has become non-refundable, there are no changes allowed.
- Cancellations: Upon receipt of payment, it becomes non-refundable. If you need to cancel and have not purchased the Travel Insurance, there will be no refunds. Policies and rates are subject to change without notice. There will be no refunds due to acts of God, nature, weather or weather-related situations, mechanical or electrical failure, ski or golf conditions, power failures or family feuds unless specifically covered by Red Sky Travel Insurance.
Can my dog join us at the vacation rental?
Yes, many of our homes are pet-friendly. We ask that you tell us about your dog at the time you make your reservation and that you do not bring a dog into a home that is not designated as pet-friendly. We allow only dogs and they must be at least 1 year old and house-trained. There is an additional $25 rent per night for the privilege of bringing your dog with you to a Mt Hood Vacation Rental. Check out our pet-friendly page to view our pet-friendly homes and policies.
What is the address of the house?
For the security and safety of the home and the other guests staying in the vacation rental, we do not provide the home address until the day of your arrival. When you check in, you will receive a map and directions with the address to the vacation rental you have reserved. Note: GPS units tend to be unreliable, inaccurate and often incorrectly plot the location of our office and our vacation rentals throughout the Villages of Mt Hood.
Can I check in early?
We will make every effort to provide an early check-in for you, however, we cannot guarantee it in advance. We typically will not know if the vacation rental you have reserved will be available early until mid-morning of your arrival day. During Christmas Vacation we are unable to offer early check-ins.
Can I check out late?
We will make every effort to accommodate a late check-out for you, however, we cannot guarantee it in advance. We typically will not know if the vacation rental you have reserved will be available until the morning of your departure for a late check-out. During Christmas Vacation we are unable to offer late check-outs.
Are there minimum night stays required?
We do have minimum night stay requirements which vary throughout the year. For the seasons with longer stays, we will accept shorter visits when there is a gap in-between two reservations or as we get within a few weeks of the stay dates. Our availability calendars will reflect minimum night stays when you book a reservation.
Minimum 2-night stay required most of the year, with the following exceptions:
- 3-night minimum stay during Holiday Weekends and Spring Break
- 4-night minimum stay during Thanksgiving Weekend
- 5-Night minimum stay during Christmas Vacation and Summer Months
Where should we go to dinner?
There are over 30 restaurants, cafes, bars and taverns from fast food to ethnic to fine dining throughout the Villages of Mt Hood. Please feel free to contact us anytime for dining recommendations. Additionally, there is a Guest Guide Book in each vacation rental with listings for all restaurants, recreation, shopping and other services you may need during your visit to Mt Hood. Visit our Mt Hood area dining and drinking establishments page for more information. Many restaurants and eateries are open on limited schedules with outside dining during the warm months. During the cool months, call ahead for hours and services. Most places are offering take-out.
Can I have people over for the day to visit me?
You may have friends and family visit during the day, however parking is limited, so you will need to make sure you do not exceed the stated maximum parking for each home. Due to our vacation rentals being on private water systems and septic tanks, we cannot have parties, weddings, receptions or events at these homes. If your friends end up needing a place to spend the night, please contact us to make arrangements. If you have not reached the maximum occupancy at the home you have rented, we can add them on to your reservation. Otherwise, we will assist them in finding another lodging option.
Can I add people to spend the night at my vacation rentals?
All of our vacation rentals have a maximum occupancy limit and a maximum vehicle parking limit. If you have already reached the maximums, we would be unable to add more guests to your reservation. If there is room to add guests, the nightly rate may go up, so please contact us before your friends spend the night. If your friends end up needing a place to spend the night, please contact us to make arrangements. If you have not reached the maximum occupancy at the home you have rented, we can add them on to your reservation. Otherwise, we will assist them in finding another lodging option.
Do I need to bring linens?
We provide all bed linens, bath towels and hot tub towels (for homes with private hot tubs). During COVID 19, we are limiting the number of blankets and pillows in the homes, so you may want to bring extras. Please read Items to Bring for more details.
What’s in the kitchen?
Every kitchen in a Mt Hood Vacation Rental is fully equipped with all appliances including a range, oven, refrigerator, dishwasher, microwave oven, toaster, coffee maker, coffee grinder, waffle maker, blender and mixer. Some homes may have additional small appliances or second ovens. Each home is fully stocked with enough pots, pans, bakeware and cooking utensils to prepare meals for the maximum occupancy of the home. Each home is supplied with enough plates, dishes, bowls, coffee cups, drinkware and eating utensils for at least 1 ½ to 2 meals for the maximum occupancy of the home. Please read Items to Bring for more details. The exception is the Riversong Retreat Guest Suite which has a kitchenette.
Where is the nearest grocery store?
Our main grocery store is Thriftway on the corner of Highway 26 and Welches Rd (1/10 mile east of our office). There is also a liquor store in the shopping center. The Brightwood Country Store in Brightwood is perfect for a cold beverage or snack after a day of hiking or bike riding. There is a small grocery store in Rhododendron with limited fresh food items and snacks. The Govy General in Government Camp is a small grocery store with the basics plus some fresh food items. They also have a liquor store and wine shop inside. Additionally, there is a Guest Guide Book in each vacation rental with listings for all restaurants, recreation, shopping and other services you may need during your visit to Mt Hood. Here is a list of all grocery stores in the area.
How far is Mt Hood Vacation Rentals from the airport?
We are about a one-hour drive east of Portland International Airport (PDX). We recommend you give yourself 2 hours (get baggage, pick up rental car, etc.) from the time you land to get to our office.
Do I really need chains or snow tires to get to my vacation rental?
During the winter, you should expect to drive on icy and snowy roads throughout the Villages of Mt Hood and when you go to snow-play areas and ski resorts. The State of Oregon requires that your car be equipped with traction tires or devices. Get all the information you need for a Mt Hood winter vacation in our Winter Guide.
Why should I book direct at Mt Hood Vacation Rentals?
When you #bookdirect, you will avoid additional traveler and service fees that VRBO, HomeAway, Airbnb and other online travel agencies (OTAs) add to your reservation. These additional fees can add 10% - 15% or more to your lodging costs. Here are more good reasons to book direct.
- Search the largest selection of Mt Hood Vacation Rentals right here. Most of our vacation homes are not listed on the OTAs.
- Get deals, specials, discounts and promotions that are not available when booking through the OTAs. You will find the best value at mthoodrentals.com.
- Receive friendly, personalized and knowledgeable customer service from our team of vacation planners. We will make sure you find the perfect vacation rental for your visit.
- We live and play here and we can direct you to the best restaurants, activities, recreation and things to do while you are vacationing at Mt Hood.
- We are real people who care about you and your vacation. We will work hard to make sure you have the best possible vacation.